Privacy Policy

Effective Date: April 1, 2026 Website: www.timelessdiecast.in

1. Introduction

Timeless Diecast (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our website, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly:

• Name, email address, phone number, and shipping/billing address when you create an account or place an order.
• Communications sent to us via email or contact forms.

b) Information Collected Automatically:

• IP address, browser type, device information, and pages visited.
• Cookies and similar tracking technologies to enhance your browsing experience.

c) Transaction Data:

• Order history, payment method type (we do not store full card details), and transaction amounts.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders and send order confirmations.
• Communicate shipping updates and delivery notifications.
• Manage your account and provide customer support.
• Send promotional emails and offers (you may opt out at any time).
• Improve our website functionality and user experience.
• Comply with legal obligations under Indian law.

4. Cookies

We use cookies to:

• Remember your cart contents and login status.
• Analyse website traffic and usage patterns.
• Personalise product recommendations.

You can manage or disable cookies through your browser settings, though this may affect website functionality.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Logistics Partners (e.g., courier companies) to facilitate delivery.
• Payment Processors to securely handle transactions.
• Technology Providers (e.g., website hosting, email platforms) who act as data processors under our instructions.
• Legal Authorities, if required by law or to protect our rights.

All third parties are required to maintain appropriate data security standards.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian law. Account data is retained for the duration of your account’s existence and for a reasonable period thereafter for legal or dispute resolution purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Raise a grievance with our data officer.

To exercise any of these rights, contact us at info@timelessdiecast.in.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us to have it removed.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related queries or concerns, please reach out to:Timeless Diecast 📞 +91-8866032228 / +91-8160570042 📧 info@timelessdiecast.in 🌐 www.timelessdiecast.in